Patient Financial Advisor
The Woodlands
Future Opening: Patient Financial Advisor
Full Time • The Woodlands
Job Summary
We are seeking a Patient Financial Advisor to join our team in our busy private practice. In this role, you will be responsible for accurate and timely verification of insurance benefits, financial counseling, and identifying patients' financial responsibility. You will assist with the New Patient Intake process and work closely with our Billing Specialist. We are a two-physician private practice with 15 staff members that work collaboratively and treat each other like family. You must be one that enjoys the spirit of teamwork and cooperation, and be able to respond in kind.
Responsibilities
- Become the subject matter expert of our IVF treatment packages, insurance benefits, covered services, and financing options
- Validate insurance information of patients and resolve discrepancies as needed
- Assist patients with understanding of financial assistance programs available
- Collects co-pay, deductible and out of pocket expenses from patient at time of admission to meet upfront collections success rate
- Analyze patient data to ensure that all key elements that affect billing and collections are accurate
- Perform data entry in EMR to document financial information
- Ability to discuss personal and financial matters with patients regarding credit and collection policies and procedures
- Demonstrate high-level of professionalism in demeanor and both verbal and written communications
- May perform other duties as needed
Qualifications
- High school diploma or GED; Associate's degree preferred
- Previous work in a healthcare field, preferably in a financial advising role
- Knowledge of medical terminology, insurance, and coding.
- Ability to provide reliable, data-based financial information to patients
- Ability to explain complex financial information in relation to treatment plans in simple terms
- Experience with a variety of software applications, including Microsoft Office, and Excel
- Strong customer service skills in-person and via telephone and email
- Ability to manage stressful situations with professionalism
- Excellent communication skills
Benefits/Perks
HART supports our employees with an exceptional benefits package that includes:
- Competitive compensation
- Medical, Vision, Dental - 100% of plan premiums covered for employee.
- 401K matching
- Paid holidays + ample PTO
- Fertility benefits at HART Fertility Clinic
- HART's collaborative environment
Schedule:
- 8 hour shift
- Monday to Friday
Compensation: $19.00 - $23.00 per hour
HART Fertility Staff
HART IVF Fertility Clinic formerly known as The North Houston Center for Reproductive Medicine (NHCRM) is an office based fertility program offering a wide assortment of diagnostic and therapeutic options for the treatment of infertility. We are located in The Woodlands and Kingwood, both large suburban areas about 30 miles north of downtown Houston.
Our Center provides individualized patient treatment plans to make available the latest advanced assisted reproductive technologies while utilizing the cost effective advantage of the office setting.
The Center’s laboratory specializes in on-site assisted reproductive technologies, including diagnostic andrology, embryology and endocrinology services. The Center has the following credentials and certifications:
- Weirong Shang, Ph.D., H.C.L.D., and the Center's IVF laboratory director. Dr. Shang is certified by the American Board of Bioanalysis to direct the laboratory.
- Our Andrology and Endocrinology laboratories are inspected and certified by the College of American Pathologists (CAP).
- Our In Vitro Fertilization Laboratory is certified by the College of American Pathologists (CAP).
- Our IVF Center is a member of the Society for Assisted Reproductive Technology (SART).
- The director of our Center, Dorothy Roach, M.D., is board certified in both Reproductive Endocrinology and in Obstetrics & Gynecology.
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